Frequently Asked Questions

Marbella Services is a managed access point for practical property, home, lifestyle and concierge services across Marbella and the Costa del Sol. Rather than giving you a public directory of suppliers, we help identify what is needed, confirm the practical details and coordinate the next step.

Not necessarily. Some services are fulfilled by independent local providers or regulated professionals. Marbella Services coordinates the request and remains your point of contact where the agreed service model allows it.

Yes. A large part of the service is designed for overseas owners and clients arranging things before they arrive. Whether a request can be completed remotely depends on access, authorisation, documents and the individual service.

That is exactly what the service finder and general request option are for. Describe the situation in ordinary language—for example, “we arrive on Friday and need the apartment ready”—and we can help identify the relevant service or combination of services.

No. A request lets us review the details. We confirm availability, scope, pricing and any information still required before a service is booked or committed.

Some services depend on property size, location, timing, materials, provider availability or the work involved. Where we have a reliable standard or starting price we show it; otherwise we confirm the price after reviewing the request.

Yes, the price or quotation should be confirmed before you approve the service. Additional work or costs should also be explained before proceeding wherever they can reasonably be identified in advance.

Yes. Many real situations naturally involve several services. For example, an arrival may need cleaning, groceries and access; a move to Spain may involve an NIE, bank account and other administration. The website can suggest supporting services that commonly belong to the same journey.

Where key holding and access arrangements have been agreed, Marbella Services can help coordinate controlled access for approved visits. Sensitive access details are handled separately and should not be sent through ordinary website forms.

Yes. Depending on the property and timing, this can include services such as cleaning, grocery stocking, access, Wi-Fi checks, air-conditioning or other practical preparation. Tell us your arrival date and what “ready” means for you.

Where an alternative suitable provider is available, we can coordinate another option. Availability cannot be guaranteed, but the system is designed so that the customer relationship belongs to Marbella Services rather than depending on one public supplier listing.

Yes, the request form can accept useful supporting documents and images. Do not upload passwords, alarm codes, key-safe codes or payment-card details through the general request form.

They can be. These areas may involve regulated professionals, separate engagement terms, eligibility checks or decisions made by third parties. Website information and service suggestions are general guidance until the relevant provider has reviewed your circumstances.

Information you provide is used to respond to your request, coordinate the service and maintain appropriate operational records. Please see the Privacy Policy for the full explanation of data use, retention and your rights.